Return & Refund Policy

30-Day Return Warranty

At Vintageoo, customer satisfaction is our top priority. We take pride in the quality of our products and carefully inspect each item before shipment.

To provide you with a worry-free shopping experience, we offer a 30-day return warranty. If your item arrives with a quality issue or manufacturing defect, you may request a return or refund within 30 days after delivery.

Eligible issues include, but are not limited to:

Stains or damage upon arrival
Torn, ripped, or defective products
Poor-quality materials or workmanship
Significant color differences
Major differences between the received product and the product description or images

Return Process

If you experience any issues with your order, please contact our customer service team:

Email: support@vintageoo.com

To help us process your request quickly, please provide:

Your order number
A detailed description of the issue
Clear photos showing the problem with the product

Once we receive your request, our customer service team will review your case and respond within 48 hours.

Please do not send your return directly to any address shown on the package.
A return address will only be provided by our customer service team after your return request has been approved.

Return Policy

Customers may request a return within 30 days after delivery.
Returned items must be:
- Unworn
- Unwashed
- In original condition
- With original tags attached (if applicable)
We are responsible for products that arrive damaged, defective, incorrect, or significantly different from the product shown.
Returns caused by personal preferences, including choosing the wrong size, color preference, or simply changing your mind, may not qualify for a refund.
Customers are responsible for return shipping costs unless the return is caused by a product defect or an error made by Vintageoo.
Promotional or discounted items may not be eligible for return unless there is a quality issue.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved:

Your refund will be processed to the original payment method.
Processing times may vary depending on your payment provider.

Please note that original shipping fees (if applicable) may not be refundable.

Exchanges

Currently, we are unable to offer direct exchanges.

If you would like a different item, size, or design, please return the original item according to our return process and place a new order separately.